Field Service Technician Application

We're excited that you're interested in the Field Service Technician position at Innovative Air Technologies. Before applying, please take a moment to carefully review the VCE below to ensure the role aligns with your skills, experience, and career goals. Once you've read through the details, scroll down to complete the application.

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Company Vision:

At Innovative Air Technologies, our mission is to Enrich Lives. We do this by continuously innovating every process—from design and production to how we support and serve our customers.

Position Vision:

The Field Service Technician is a key front-line representative of IAT in the field. This role ensures our custom dehumidification systems start up successfully, perform reliably, and leave a positive impression on our customers. Beyond technical support, this position helps build trust, reduce future service issues, and strengthen customer relationships that lead to long-term success for both IAT and the customer.

Challenges
To be effective in this role, the Field Service Technician must be ready to take on the following challenges:

• High Expectations in the Field: Customers expect quick, confident, and effective support. You’ll need to diagnose and resolve technical issues under pressure while maintaining professionalism and care.

• Travel & Autonomy: This role involves frequent travel and working independently on customer sites. You must be self-driven, well-organized, and a strong communicator.

• Complex Systems Expertise: IAT units involve electrical, mechanical, and refrigeration systems. Success requires comfort across disciplines and confidence troubleshooting in real-world conditions.

• Communication Balance: You’ll need to bridge the gap between customers and internal teams, translating field issues into actionable insights for Engineering and Production.

• Proactive Problem Prevention: A key challenge is not just fixing problems, but identifying root causes and recommending improvements to reduce future field service needs.

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Expectations
IAT’s expectations for a successful Field Service Technician include:

• Own the Start-Up: Travel to customer sites to commission new dehumidifiers, ensure proper operation, and provide a great customer experience.

• Be the Technical Expert: Perform refrigeration, electrical, and system diagnostics both in the field and while supporting the QC team in the factory.

• Document Everything: Provide clear, timely reports on service calls, including diagnostics, resolutions, and recommendations.

• Build Customer Trust: Represent IAT professionally in every interaction — in person, over the phone, or via email — and help train customers and contractors on proper maintenance and operation.

• Be a Feedback Loop: Provide Engineering and Production with real-time feedback on service trends and design improvements to enhance product performance.

• Support Smarter Growth: Monitor and help control field service costs, promote maintenance agreements, and identify opportunities for additional value we can provide to customers.

• Embody the IAT Mindset: Be solution-focused, reliable, and invested in doing the job right the first time — with pride and purpose.

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Download the full job description HERE