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IAT Warranty Form

WARRANTY INSTRUCTIONS:

Upon receipt of equipment - READ IOM manual completely prior to start-up.

  • Follow start-up procedures in manual to ensure proper start-up of equipment.

  • If the need for Warranty should occur, contact IAT immediately.

    • Upon determining a warranty part is needed, a no cost purchase order must be sent to IAT for warranty item (See example)

  • Customer will issue a "No Cost" PO for part(s) to IAT.

  • The dollar amount will be zero.

  • Noted on the PO that if original parts are not returned to IAT if instructed (not all parts will be required to be returned) or if original parts are found not to be defective by IAT, IAT has authorization to invoice customer in the amount notified.

  • Serial number of the unit must be noted on purchase order/paperwork.

    • Defective item being replaced must be sent back to IAT to avoid being charged for the item:​

      • If the original part is found defective a $0.00 invoice will be sent for customers records.

      • If the original part is found not defective or if the part is not received back to IAT within 2 weeks of the warranty item's ship date, IAT will issue an invoice for the cost of the part.

    • If the item is urgent, customer may pay upfront and then get reimbursed. This is to speed up the warranty process at customers request.

    • Ground shipping is included in warranty, if the replacement item is needed sooner, expedited freight will be the responsibility of the customer.

    • See IAT Warranty - Terms & Conditions.

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One Year Warranty

This warranty is given in place of all other warranties and assurances, whether expressed or implied. IAT warrants that the equipment to be shipped hereunder shall be of the kind and quality described in our specifications/quote and free from defects in workmanship and material. If any failure to comply with these specifications appears, within one year from the date of shipment, the purchaser must notify IAT thereof as soon as practical and IAT Inc. shall thereupon correct the defects by repair or by replacement F.O.B. shipping point of the defective component(s) providing such defects are not caused by operating abuse, neglect, erosion, corrosion, via major and other similar catastrophic causes. This warranty is for one year on components from the date of shipment from IAT. The liability of IAT (except on warranty of title) arising out of the supplying of said equipment or its use, whether on warranties or otherwise, shall not in any case exceed the cost of correcting defects in the apparatus above set forth, and upon expiration of said one year, all IAT’s liability shall terminate. IAT shall not in any event be liable for indirect or consequential damages. IAT shall not assume any expense or liability for
repairs made to the subject equipment outside of its plants, without IAT’s written consent. Upon receiving IAT’s written consent a “no cost” purchase order can be submitted for IAT’s approval with allowances set for labor (if applicable) that shall not exceed the cost of correcting such said defect within the said one year warranty. IAT’s warranty hereunder or as otherwise mentioned above covers its own products only and does not extend to failure and performance due to defects in any associated and related equipment. Any materials, apparatus or equipment not herein specified will be furnished by the purchaser. The Start-up report included in the Installation, Operation, and Maintenance manual is required to be filled out and sent back to IAT (fax #770-788-6744 or email: crystal@dehumidifiers.com) within 45 days of shipment from IAT (ship date normally stated on Model # Label located on the electrical box). Failure to send start-up report(s) may void warranty. Warranty for component(s) included in the dehumidifier (ex: pilot lights, motors, seal, heaters, etc.) will be replaced upon receipt of required “no cost” purchase order and warranty form filled out completely and reviewed by IAT and approved. All defective component(s) must be sent back to IAT to avoid further charges. If component(s) for replacement are not received within two (2) weeks of the warranty item’s ship date the warranty item will be billed to the customer. Component(s) such as desiccant, filters, coatings, labels, are not covered under product warranties. If these items are neglected and not
maintained properly, the warranty will be voided.

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Please fill out the form below to the best of your abilities, even upload a picture of the needed part and our office will contact you promptly.

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